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»About the Custom Order Process

The process for custom designing your invitations is personal, simple and casual.  If you are within driving distance of the Tulsa Metropolitan Area, we can meet in person at my home office.  I am also willing to meet somewhere more convenient for you. 
Whether our communication is in person or electronic, the following steps are the same:
DESIGN PHASE – There is no charge for our initial consultation of one hour or less.  Subsequent consultations require a design deposit of $65 per hour, $50 of which will be credited to your order if you decide to place one.
DETERMINE BUDGET – I often find that people need some help walking through this process.  There are many components to communicating an event and some often go unlooked in the beginning.  This is perfectly normal as I have lots of experience with the printing and production costs for events and you, most likely, have less.  I am more than willing to guide you through the process of develop a realistic connection between creative expectations and the guest list/budget.  I want you to know that you will not be facing unexpected stationary costs down the road as early as possible.  For more on determining your budget, click here.
INSPIRATION POINT – More often than not, it is a color or two that is the focus of the design. Other times, it's a locale (the first meeting place, a favorite restaurant or travel spot, etc..), a line from a poem, a picture, a season, or even ethnic backgrounds of the couple. It can be anything. Here's your chance to show your creativity!  If you are unsure, I will help inspire you as we look at the gorgeous papers, font selections and creative samples.
CHOOSE COLOR(S) – There are no limits here.  Our gorgeous stationary line comes in a large variety of coordinating colors, patterns and textures.  I highly recommend that you make an appointment to see the swatches and styles in person. If that's not possible, I recommend ordering a mini-swatch deck or a swatch strip from our website. It greatly benefits the design process to see the card stocks in front of you.
QUOTE(S) – At least one (or several depending on our creativity and your requests) quote(s) will be created based on the information produced at the meeting and delivered to you within 24-48 hours.  I provide a-la-carte quotes so that you may determine which products and services best suit your needs.  If you find the quote does not meet your expectations, I am more than happy to answer questions and provide suggestions to help you achieve an invitation ensemble that satisfies both your style and your budget.
DEPOSIT –  At least 50% of the original quote is required before materials are ordered. Keep in mind that during the layout phase our design may evolve and alter the original quote.  I will keep you apprised of this and we must settle the 50% balance prior to ordering any materials. 
LAYOUT PHASE – During this phase we finalize the materials, fonts, wording and embellishments.  Ideally, I like to work out the materials layout before ordering them to avoid multiple orders and shipping costs, which I absorb.  However, how quickly we get layouts finalized depends on how quickly we are able to communicate.  For rush orders, I am willing to order materials prior to the approval of proofs with certain qualifications. 
FINALIZE DESIGN & DECIDE ON WORDING – We can help you find the perfect wording, or you may provide your own.  Multilingual orders are also easily accommodated.  I have many beautiful fonts and monogram styles to choose from; we can also incorporate illustrations, photos, flourishes and more.  You also have unlimited ink colors at your disposal.  I will work with you one-on-one to help make your vision come to fruition.
PROOFS & SAMPLES – During this phase, I will generate as many electronic proofs as are required to perfect our design.  When we feel satisfied, or as necessary, I will submit a physical sample/proof to you.  This is the best way for you to know whether our product will meet your expectations. There is nothing like the assurance of seeing what your actual invitation will look like before you place an order. Up to two custom samples are provided free of charge as part of the custom ordering process.  However, if you require more than two samples during the design process of your custom order, there is a $25 charge to cover materials and shipping.
FINAL APPROVAL – Once all the final samples are completed, they will be attached to one email labeled for final approval.  I require your approval in writing along with the settlement of any balance that has developed during the collaboration.  Please note that no refunds will be given after this point.
PRODUCTION – Once that approval is received, I will order materials and begin production processes.  Since each invitation is printed and assembled by hand in my studio, it is best to allow approximately 4 weeks for custom invitations. This can vary with the size and complexity of the order as well as how busy I am at the time.  Rush orders are available in certain instances.  Times for programs, menu cards, and other ancillary items are generally 2-3 weeks.
FINAL PAYMENT – After the project is completed, I'll send you an invoice for the remaining balance plus the cost of shipping (if applicable), which is determined after the finished job is packed and weighed.
DELIVERY – The invitations go out in the mail or, in the case of local orders, are delivered to you personally. 
SHIPPING CHARGES – If local delivery cannot be made you must pay shipping charges, after your job is completed and weighed, you will be requested to pay for the cost of shipping via USPS PRIORITY MAIL, unless another method is requested. The payment of shipping is required before your order will be shipped to you.

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